Terms and Conditions

It is your obligation to enter the correct delivery address details at time of ordering.  If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.  It is the responsibility of the customer to inform Otway Walnuts if an order does not arrive.  Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.  We will not be held liable for any loss or damage resulting from late delivery.  Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately.  Replacement items will be dispatched according to our discretion.  Without limiting the operation of any other Term or Condition herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Refund Policy

If you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion.  It will be your responsibility to mail the item back to Otway Walnuts in its original undamaged condition within a week of purchase.  If you need to do this, please contact us for address details.

Privacy Policy

We have committed ourselves to protecting your privacy.  We use the information gathered to enable your account and to enhance your online experience.  Otway Walnuts will not sell its database of customer details or details about customers to a third party.  Any and all the information on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned unless complied to do so by law.  What information we do collect and how do we use it ?  When you place an order through this website, we need to know your name, email, phone number and address.  This allows us to process and fulfil your order successfully.  It also helps us in maintaining your account.

Use of Credit Card Information

If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you.  We use a third-party service provider to manage credit card processing.  This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.